Help Center


Contacting Us

Does Kettle Freaks Offer Phone Support?

What Are Your Office Hours?

I messaged but haven't heard back for 48 hours, why haven't I received a response?


How long will it take to produce and ship my order?

The USPS Tracking Number says delivered, but I haven't received my order. What should I do?

Does Kettle Freaks ship orders internationally?

Why isn't my tracking number working?

I need my order RIGHT AWAY! What Can I do?

I received some items, but others are missing?

Do you offer FREE Shipping?


How can I cancel my order?

Where do I ship my returns to?

Where's my refund?

Where else can I purchase your products?

Do you have any distributors?


Are You Still Shipping During This Virus Pandemic?