Help Center

Absolutely! However, we may be in the middle of grilling a delicious steak. If that's the case, please send us an email.

Please email us at support@kettlefreaks.com">support@kettlefreaks.com for assistance!

Please contact us directly at (800) 764-7042 for immediate assistance. 

Since we aren't an internet juggernaut like Amazon, we may be on the phone when you call us. Please leave us a detailed message and we will get back to you as soon as we can. More than likely it will be within 20 minutes of leaving us a voicemail message.

Our office hours are Monday through Friday, from 9AM - 5PM EST.  Any questions or concerns submitted during the weekend will be responded to promptly on the following business day.

Please check your SPAM folder.  Most inquiries are responded to in less than 24 hours  Also, note our office hours, which are Monday through Friday, 9AM - 5PM EST. Questions and concerns from the weekend will be responded to promptly on next business day!

Our products are printed on demand at our printing center location in North Carolina. Items are printed and shipped within 3-5 business days. Nothing is sitting around collecting dust! You will be getting a brand new item.

We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office. Most customers who have the same situation like you have found their item either with their neighbor or at the local post office.

There are also times when UPS will show the package delivered but they have actually delivered to your local post office to make the final delivery. You can contact UPS or your local post office with the tracking number and they can provide 

• All domestic delivery issues become the responsibility of USPS once it’s been shipped. You may contact them at (800) 275-8777. If you have contacted USPS already and you aren't getting the support you need, we are here to help. Email us at support@kettlefreaks.com and we will try and assist you!