FAQ
Please email us at support@kettlefreaks.com for assistance! Please contact us directly at 734-818-0948 for immediate assistance. Please leave us a detailed message and we will get back to you as soon as we can or contact us on FB or Instagram messenger.
What Are Your Office Hours? Our office hours are Monday through Saturday, from 9AM - 5PM EST. Any questions or concerns submitted during the weekend will be responded to promptly on the following business day. I messaged but haven't heard back for 48 hours, why haven't I received a response?
Based on the information provided, here's why you might not have received a response within 48 hours from Kettle Freaks:
- Weekend Contact: Kettle Freaks' office hours are Monday through Saturday, 9 AM - 5 PM EST. If you contacted them over the weekend, your inquiry would be handled on the next business day. Since it's currently Saturday, your message likely falls outside of their standard operating hours.
- High Call Volume: They mention they are not an "internet juggernaut like Amazon" and may be on the phone when you call, suggesting a potential for higher call volumes and potential delays in answering calls or emails during peak times.
- Voicemail Response Time: If you left a detailed message on their voicemail, they aim to get back to you within 20 minutes. However, this timeframe is for voicemails, not emails or weekend inquiries.
- Email Response Time: While the text doesn't explicitly state the expected email response time, responses to emails sent during the weekend would be delayed until the next business day
In summary, the most likely reason for not hearing back within 48 hours is contacting them outside of their regular Monday-Friday business hours. You can expect a response once the work week begins.